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Rules of return of the goods

When paying with cards, cash refunds are not allowed. The return procedure is governed by the rules of international payment systems.

The procedure for the return of goods is regulated by article 26.1 of the federal law “On the Protection of Consumer Rights”.

  • – The consumer has the right to refuse the goods at any time before its transfer, and after the transfer of the goods – within seven days;
  • – Return of goods of good quality is possible if it is saved presentation, consumer properties, as well as a document confirming the fact of the conditions of purchase of the specified goods;
  • – The consumer is not entitled to refuse the goods of good quality, having individually defined properties, if the specified goods can be used exclusively by the person who purchases it;
  • – If the consumer refuses the goods, the seller must return to him the amount paid by the consumer under the contract, with the exception of the seller’s expenses for the delivery of the returned goods from the consumer, no later than ten days from the date the consumer submits the corresponding demand;

To return money to a bank card, you need to fill out the “Application for a refund of money”, which is sent by request of the company to the email address and send it along with the application of a copy of the passport to the address

The refund will be made to the bank card within 21 (twenty one) business days from the date of receipt of the “Application for the return of funds” by the Company.

To return money from operations made with errors, you must apply with a written application and attach a copy of your passport and checks / receipts confirming the erroneous write-off. This statement must be sent to the address

The refund amount will be equal to the amount of the purchase. The term for consideration of the Application and the refund starts to be calculated from the moment the Company receives the Application and is calculated in business days excluding holidays / weekends.